What Austin Homeowners Say About Hadley Chimney Austin
Reviews matter because a chimney is one of the few things in your house you can’t easily inspect yourself. You’re trusting someone to tell you the truth about what’s inside your flue, and that truth can mean the difference between a $200 sweep and a $4,000 liner job. Since 2003, we’ve built our reputation in Austin by showing customers exactly what we see, with before-and-after photos on every visit. Here’s what your neighbors have told us about that experience.
Recent Reviews
“I booked a sweep because we hadn’t used the fireplace since we bought the house in 2019. The tech ran a camera up the flue and showed me, on his tablet, a creosote buildup that had hardened into this shiny, tar-like glaze. He called it stage two creosote and explained why my basic wire brush wasn’t going to touch it. Forty minutes later, he showed me the after photo. Night and day.”
Nia P.
Mueller
“The thing that got me was the written price before they started. I’ve had chimney companies in Austin before where the guy gets on the roof and suddenly there’s ‘flashing damage’ that doubles the bill. Hadley gave me a number before the tech even unloaded his van. No surprises, no upsell pressure. Just a sweep, a camera check, and a clear explanation of what he found.”
Yolanda G.
Hyde Park
“We had a gas fireplace that would light, then shut off after ten minutes. Another company told me I needed a new valve assembly and quoted me $800. Hadley’s tech found it was just a dirty thermopile. He cleaned it, tested the fireplace three times, and charged me for a service call plus parts. That was in November and it’s run perfectly all winter.”
Marco F.
Circle C Ranch
“I called at 7:30 on a Saturday morning expecting voicemail. A real person picked up. Not a call center, not a ‘press 2 for service,’ an actual human who knew about chimneys. She booked me for the following Tuesday and I got a text with a live tracking link when the tech was on his way. He arrived in the window they gave me. In uniform. I didn’t know that was still a thing.”
Nathan Q.
Allandale
“They found a cracked flue tile during a routine sweep and showed me the camera footage. Then, instead of pushing a full liner replacement, the tech explained HeatShield as an option, gave me the price difference, and told me honestly that my chimney could wait a season if I wasn’t using it heavily. That ‘here are your options’ approach, with photos to back it up, is why I’ll never call anyone else.”
Nia P.
Mueller
“The relay thing they do, with the live arrival tracking and the photo report, sounds like marketing fluff until you experience it. My tech texted me photos from my own roof, showing the cap, the crown, the flashing seal, all with arrows and notes. I didn’t have to climb a ladder or take anyone’s word for anything. That’s worth the price of the sweep by itself.”
Yolanda G.
Hyde Park
Why Customers Trust Us
Every review above has a common thread: we show you what we see. That’s not an accident. The Relay Visibility Guarantee means live arrival tracking, before-and-after photo documentation, and a written price before any work starts, on every job, not just the big ones. The Relay Standard, which governs every Hadley visit, is our way of making sure you’re never asked to take a repair recommendation on faith. Our techs, all background-checked and uniformed, arrive with cameras and a process: inspect, document, explain, quote in writing, and only then start work.
And after the work is done, our 365-Day Done Right Promise is what keeps us honest. Every repair comes with a written guarantee. If a repair fails within a year, we return and fix it free. That’s not a promotion. It’s the standing commitment we’ve operated under since 2003, and it’s the reason homeowners in Mueller, Hyde Park, Circle C Ranch, and across Austin keep our number saved.
Want to know what we’ll find in your chimney? Call (361) 603-5116. A live person answers, 24/7, and estimates are free.
Written by Cory Mitchell, Owner at Hadley Chimney Austin, serving Austin since 2003.