Our Guarantee & Warranty - Hadley Chimney Austin

The Hadley Chimney Austin Guarantee

We’ve been cleaning and repairing chimneys in Austin since 2003, and we’ve learned something simple: a guarantee only matters if the company behind it actually shows up when something goes wrong. That’s why every repair we make, from a cracked flue tile to a full liner replacement, carries a written guarantee for 365 days. If a repair we made fails within that year, we come back and fix it at no cost to you. No deductibles, no service fees, no fine print about “normal wear and tear.” The 365-Day Done Right Promise is exactly what it sounds like: if we didn’t do it right, we make it right. Cory Mitchell, owner of Hadley Chimney Austin, signs off on that commitment personally.

Call (361) 603-5116

What’s Covered

• Workmanship on every repair for 365 days. If something we fixed stops working or fails within a year, we return and repair it again free of charge.
• Parts and materials we install. We work with DuraFlex liner systems, HeatShield ceramic repair compound, Gelco, Olympia Chimney, Famco, and Copperfield parts because they hold up to Austin’s summer heat and the cold snaps that follow. If a part we installed fails during the guarantee period, we handle the replacement.
• Cleanup after every job. Soot, creosote flakes, and dust stay off your floors and out of your home. We lay drop cloths, run HEPA-filtered vacuums, and leave the fireplace area cleaner than we found it. If we miss a spot, call us and we’ll come back.
• On-time arrival in a tracked window. Through the Relay Visibility Guarantee, you see live arrival tracking on your phone. You’ll know exactly when our background-checked, uniformed technician pulls up, not a four-hour window of guessing. If we’re running late, you’ll know before we do.
• Written price before any work begins. You’ll never get a “surprise” line item at the door. The price we quote is the price you pay, in writing, every single time. That applies to a standard sweep, a full chimney rebuild, or a gas fireplace repair.
• Before-and-after photo documentation. Every job includes photos showing exactly what we found and what we fixed. You see the creosote buildup before we clean it, the cracked flue tile before we repair it, and the finished result after. That’s proof, not a sales pitch.

Our Satisfaction Promise

Here’s the process if something isn’t right. Call (361) 603-5116. A live person answers, 24/7, not a voicemail loop or an answering service. You describe the problem. We schedule a return visit at no charge during the 365-day guarantee window. Our tech arrives with the work history from your original job, including the photos we took, so there’s no “he said, she said” about what was done. We re-examine the repair, show you what we find, and fix it. If we determine the issue is unrelated to our original work, we’ll explain why with photo evidence you can see for yourself, then give you a written quote for any additional work. You’re never obligated to authorize anything on the spot. The Relay Standard, which guides every Hadley job, exists specifically so that “we’ll make it right” isn’t just something we say on a website. It’s a process our whole team follows: document everything, communicate clearly, and fix problems fast. Most homeowners never need to use the guarantee. The ones who do tend to call us back for their next sweep, because they saw the process actually work.

Licensed & Insured Backing

A written guarantee is only as good as the company behind it. Hadley Chimney Austin is licensed and insured. That protects you from liability if something goes wrong on your property, and it means our work is held to standards set by the state of Texas, not just our own good intentions. Insurance matters in chimney work because we’re on roofs, working with high-temperature systems, and handling equipment that reaches into the heart of your home’s structure. If a rookie with a ladder and a Shop-Vac does the job wrong, the mess is yours. If a licensed, insured chimney company makes a mistake, the coverage is in place to make it right. We carry proper insurance for roof access, interior work, and whatever surprises an Austin chimney from 1978 might throw at us. Ask to see our documentation when we arrive. We’ll show it to you, same as we show you our pricing and our photos. No smoke, no mirrors, just paper you can verify.

What The Guarantee Doesn’t Cover

Straight talk, because we’d rather you know before you ask. The 365-Day Done Right Promise covers our workmanship and the parts we install. It does not cover pre-existing damage we document but you choose not to repair. It doesn’t cover damage from chimney fires, earthquakes, flooding, or modifications made by other contractors after our work is complete. It doesn’t cover normal wear on components we didn’t touch. If we sweep your chimney and recommend a liner replacement that you decline, and six months later the old liner fails, that’s not a workmanship issue on our end. We’ll show you photos of the original condition, documented at the time of service, so there’s no confusion about what was pre-existing. The guarantee exists to give you confidence in our work, not to become an insurance policy for the entire chimney system. That said, if you’re ever unsure whether something falls under the guarantee, call us. The conversation is free, and we’ll give you an honest answer.

Why We Put All This in Writing

Most chimney companies won’t commit to a written guarantee on every repair because it costs money when things go wrong. We’ve been doing this in Austin since 2003, and we’ve learned that the short-term profit from avoiding accountability gets wiped out by the long-term cost of unhappy customers. So we put our standards in writing. A written price before work starts. A written guarantee on every repair. A free second visit if a repair fails within 365 days. Live arrival tracking, photo documentation, and digital invoicing through the Relay Visibility Guarantee. A live person answering calls 24/7, every day of the year. These aren’t marketing phrases. They’re the operating rules for every truck that leaves our shop in Austin. When you book with Hadley Chimney Austin, you’re not hoping the tech does a good job. You have a written contract that says we’ll make it right if he doesn’t. That’s the difference between a promise and a guarantee. We prefer the guarantee.

Frequently Asked Questions About Our Guarantee